Terms of service

TERMS OF SERVICE

zentraliving.io
Last updated: July 24, 2026

By using zentraliving.io or placing an order, you agree to these Terms of Service. Please read them together with our Return & Refund Policy, Shipping & Delivery Policy, Privacy Policy, and Warranty Policy.

  1. WHO WE ARE

zentraliving.io is operated by SKYSHARE LABS INC. (SEC Registration No. 2024060156246-00), doing business as Zentra Living.

Warehouse:
Warehouse 1, F. Dulalia St. cor., Valenzuela City 1446, Metro Manila

Phone / Viber: 0945 458 6021
Customer support hours: Monday to Saturday, 8:00 AM to 5:00 PM

Email: support@zentraliving.io

  1. USING OUR STORE

You must be at least 18 years old to place an order or have a parent or guardian place the order on your behalf.

You agree to provide accurate order, contact, and delivery information.

We currently deliver within the Philippines only, as described in our Shipping & Delivery Policy.

  1. PRODUCTS AND SAFE USE

The Zentra Aerion is a household garment-care appliance. For your safety:

• Read the user manual before first use and follow all operating and care instructions.
• Plug the unit directly into a standard 220V outlet. Avoid damaged cords and overloaded extension cords.
• Check your garment’s care label and select the appropriate temperature setting.
• Keep children and pets away from the unit while it is running. Allow the unit to cool before storing it.
• Keep the air vents unobstructed during operation.

Results may vary depending on the fabric type and condition of the garment.

Product specifications may be updated by the manufacturer. Actual product colors may vary slightly from photos because of lighting and screen settings.

The specifications listed on the product page at the time of your order will apply to your purchase.

  1. PRICING AND PROMOTIONS

All prices are listed in Philippine pesos and are inclusive of VAT.

Compare-at or “was” prices reflect our regular selling price.

Promotions cannot be combined unless otherwise stated.

If a clear pricing error appears on our website, such as a misplaced decimal, we may cancel affected orders and issue a full refund for any amount paid. We will first offer you the option to purchase the item at the correct price.

  1. ORDERS AND PAYMENT

Placing an order is an offer to purchase a product. Your order is accepted once we confirm it and dispatch your item.

We may verify, limit, or cancel an order for reasons including:

• Stock or inventory errors
• Suspected fraud or unauthorized payment activity
• Incomplete or inaccurate order information
• Delivery restrictions

If we cancel an order, any amount you have already paid will be refunded in full.

We accept the following payment methods:

• Cash on delivery, available nationwide through J&T Express
• GCash
• Bank transfer
• Credit and debit cards

  1. DELIVERY AND HOME DEMO

Delivery timelines, coverage areas, and receiving instructions are provided in our Shipping & Delivery Policy.

Within our home-demo coverage area, we offer an in-house rider home demo for a ₱500 fee. This fee is waived if you purchase the unit during the demo.

The current home-demo coverage area is listed on our website and may change from time to time.

Risk of loss passes to you once the order is delivered to your address or collected from our warehouse.

  1. RETURNS AND WARRANTY

Returns, replacements, and refunds are governed by our Return & Refund Policy.

Units are covered by our 1-Year Service Warranty, as described in our Warranty Policy.

Nothing in these Terms of Service limits your rights under the Consumer Act of the Philippines (RA 7394).

  1. REVIEWS AND CONTENT YOU SEND US

If you send us reviews, photos, or videos, you allow us to display them on our website and social media channels, credited with your name and with your consent.

Please do not submit content that:

• Is false, misleading, or deceptive
• Is offensive, abusive, or unlawful
• Infringes another person’s intellectual property, privacy, or other rights

We may decline to publish or remove content that violates these requirements.

  1. OUR CONTENT

All content on zentraliving.io, including text, photos, graphics, logos, and branding, belongs to Zentra Living or its licensors.

You may not copy, reproduce, distribute, or reuse our content for commercial purposes without our written permission.

  1. LIABILITY

To the extent permitted by Philippine law, we are not liable for indirect, incidental, or consequential losses arising from the use of our website.

Nothing in these Terms of Service excludes or limits any liability that cannot legally be excluded or limited under Philippine law, including your rights under the Consumer Act of the Philippines.

  1. DISPUTES

If something goes wrong, please contact us first. Most concerns can be resolved directly through our customer support team.

Unresolved consumer complaints may be brought to the Department of Trade and Industry.

These Terms of Service are governed by the laws of the Republic of the Philippines.

Any dispute that cannot be settled shall be brought exclusively before the proper courts of Valenzuela City, to the exclusion of all other venues.

  1. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

The version posted on our website at the time you place your order will apply to that order.