Shipping policy

SHIPPING & DELIVERY POLICY

zentraliving.io
Last updated: July 24, 2026

WHERE WE DELIVER

We deliver nationwide across the Philippines through our courier partner, J&T Express.

Delivery is free anywhere in the country.

PROCESSING TIME

Orders are confirmed and prepared within 1 to 2 business days.

DELIVERY ESTIMATES

• Metro Manila: 2 to 4 business days
• Rest of Luzon: 3 to 7 business days
• Visayas and Mindanao: 5 to 10 business days

These delivery times are estimates and are not guaranteed. Weather conditions, high delivery volumes, especially during sale seasons, and remote locations may cause delays.

If your order is past its estimated delivery window, please contact us, and we will follow it up for you.

TRACKING YOUR ORDER

Once your order has been dispatched, we will send you a J&T Express tracking number so you can monitor your package throughout the delivery process.

FASTER DELIVERY IN METRO MANILA

Customers within Metro Manila may request Lalamove delivery for a faster same-day or next-day option, free of charge. We will shoulder the delivery fee.

Please message us after placing your order to request this option.

Lalamove delivery is subject to rider availability.

HOME DEMO

Would you like to see the Zentra Aerion in action before deciding? Our in-house rider can bring a unit to your address and demonstrate it for a ₱500 demo fee.

If you purchase the unit during the demonstration, the ₱500 fee will be waived, making the home demo free.

Home demos are available within our current demo coverage area, which includes most of Metro Manila, as well as Meycauayan and Marilao in Bulacan.

Please check the updated list of covered cities on our Home Demo page or contact us before booking.

You may book a home demo through our phone or Viber number.

PAYMENT ON DELIVERY

Cash on delivery is available nationwide through J&T Express.

RECEIVING YOUR ORDER

Please inspect the box for visible signs of damage before accepting or signing for your delivery.

We also recommend taking a short video while unboxing your unit. An unboxing video is not required to file a claim, but it may help us process transit-damage concerns more quickly.

MISSED DELIVERIES AND ADDRESS CHANGES

If you miss a delivery, J&T Express will attempt to redeliver your order. You may also contact us, and we will help coordinate another delivery attempt.

Need to change your delivery address? Please contact us as soon as possible.

We can update your address free of charge before the order is dispatched. Address changes requested after dispatch may result in additional delivery time.

FREE STORE PICKUP

You may collect your order for free from our Valenzuela warehouse:

Zentra Living
Warehouse 1
F. Dulalia St. cor., Valenzuela City 1446
Metro Manila

Pickup hours:
Monday to Friday, 9:00 AM to 4:00 PM

Please bring your order confirmation and a valid ID.

Our team will demonstrate the unit with you before you take it home.

QUESTIONS

Phone / Viber: 0945 458 6021
Monday to Saturday, 8:00 AM to 5:00 PM

Email: support@zentraliving.io